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020 3900 3600

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Frequently Asked Questions About Booking

How quickly can you carry out a survey?
In most cases we can arrange a survey within 24 to 48 hours of enquiry for residential properties across Greater London. Same-day appointments may be available depending on engineer availability in your area. Call us on 020 3900 3600 to check current availability for your postcode.
Do I need to be at the property for the survey?
Access to the property and the drainage system is required, so someone needs to be present or able to grant access. For occupied properties, the current occupant can provide access. For empty properties — for example during a conveyancing transaction — the estate agent or solicitor can sometimes arrange access. Let us know the situation when you book.
What should I have ready when I call?
It helps to know the property address, your approximate postcode, what type of survey you need (homebuyer, condition survey, drain mapping, commercial), and whether there are any known issues such as recurring blockages or slow drainage. We will advise on the right service and give you a quote over the phone.
How much does a drain survey cost?
Survey pricing depends on the property type, the number of drain runs, and the service required. We provide clear, fixed-price quotes over the phone before you book. There are no hidden call-out fees. A standard residential CCTV drain survey for a single property in London starts from a straightforward fixed rate — call 020 3900 3600 for an exact quote.
When will I receive the report?
Standard residential drain survey reports are delivered within 24 hours of the site inspection by email, as a PDF report with a link to the HD CCTV footage. Commercial surveys and complex multi-drain systems may take 48 hours. If your transaction requires faster delivery, please mention this when booking.
What areas of London do you cover?
We cover all 32 London boroughs and the City of London. Engineers operate across Greater London from Zone 1 through to the outer suburbs. If you are unsure whether we cover your area, call us and we will confirm straightaway.

Not sure which survey you need?

Call us on 020 3900 3600 and we will advise on the right service for your property and situation — no obligation.

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